Privacy Policy
Introduction
This Privacy Policy explains how Nova Scotia Online Casino (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website, use our mobile application, or engage with our services. We are committed to protecting your privacy and handling your data transparently.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when registering an account, depositing funds, withdrawing winnings, or contacting customer support:
- Full name
- Date of birth
- Contact information (email address, phone number)
- Residential address
- Government-issued identification details
- Financial information (limited payment card details, transaction history)
Automatically Collected Information
When you access our platform, we automatically collect:
- IP address
- Device information (type, operating system, browser)
- Geographic location (country and province level)
- Login times and session duration
- Game preferences and playing patterns
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Account Management
- Creating and maintaining your casino account
- Verifying your identity and age (19+) as required by Canadian gaming regulations
- Processing deposits and withdrawals
- Providing customer support
Legal and Regulatory Compliance
- Meeting obligations under Nova Scotia Gaming Control Act
- Preventing fraudulent activities and money laundering
- Conducting required age verification checks
- Complying with tax reporting requirements
Security and Platform Improvement
- Detecting and preventing unauthorized access
- Monitoring for suspicious transaction patterns
- Analyzing usage data to improve platform performance
- Resolving technical issues
Communication
- Sending account notifications and transaction confirmations
- Providing information about changes to our services
- Delivering responsible gaming messages and tools
Information Sharing
We limit sharing of your personal information to:
Service Providers
We share necessary information with third-party service providers who help us operate our platform, including:
- Payment processors
- Identity verification services
- Fraud detection systems
- Cloud hosting providers
Regulatory Authorities
We may disclose information when required by:
- Nova Scotia Gaming Corporation
- Financial transaction reporting agencies
- Law enforcement agencies when legally required
- Tax authorities as required by Canadian law
Corporate Transactions
If we merge with another entity or transfer ownership, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- TLS/SSL encryption for data transmission
- Secure data storage with industry-standard protections
- Access controls and authentication requirements
- Regular security assessments and updates
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account remains active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
For inactive accounts, we typically retain information for up to 7 years to comply with regulatory requirements and tax laws.
Your Privacy Rights
As a Canadian resident, you have certain rights regarding your personal information:
Access and Correction
You may access and update your personal information through your account settings or by contacting customer support.
Withdrawal of Consent
You may withdraw consent for certain data processing activities, though this may impact our ability to provide services.
Account Closure
You may close your account at any time. Following closure, we retain information as required by law.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience and collect information about how you interact with our platform.
Types of Cookies We Use
- Essential cookies: Required for platform functionality
- Analytical cookies: Help us understand how users interact with our site
- Functionality cookies: Remember your preferences and settings
- Targeting cookies: Track your activity to deliver personalized content
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Privacy Officer:
Email: [email protected]
Phone: 1-800-904-7744
Mail: Privacy Officer, Nova Scotia Online Casino
1983 Upper Water Street
Halifax, Nova Scotia B3J 3Y5
Canada
Governing Law
This Privacy Policy is governed by the laws of Nova Scotia and applicable Canadian federal laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).